Can't log in in with the regular GroupWise client

1 Verify you are logged in to the Novell Network, if not reboot and log in.
2 Double click the GroupWise icon or click GroupWise from Start Programs. 
3 When prompted for the GroupWise password click Cancel. 
4 Verify your User ID shows up in the User ID box. It will normally be 
   your first initial and the first five letters of your last name.
5 Type in your password and remember that GW password is case sensitive.

Can't log in with WebAccess

1 Verify you are typing in your User ID correctly. It is normally your first initial 
    and the first five letters of your last name.
2 Type in your password and remember that GW password is case sensitive.
3 If you are using the AOL browser, minimize the AOL browser and use 
   Internet Explorer. There is a known issue with some versions of the AOL 
   browser and WebAccess.
4 Try going to a specific WebAccess server. webmail1.pmh.org or
    webmail2.pmh.org. 

HTML messages are not displaying in HTML format

1 Click Tools and select Options then double click Environment. 
2 Under the views tab Select HTML for the default Compose and Read view.

If getting the error that your E-mail client is not configured to view HTML 
format you may need to re-install the GroupWise client. Call the Service 
Desk for assistance.

I get a message stating “Message Size Limit Exceeded”

Parkland Health and Hospitals e-mail standards includes a "Maximum Send Message" size limit of 5 MB
per message. 
If a user tries to send a message from GroupWise that is larger then 5 MB, the following message will appear.

Try one of the following 

1  Try zipping the file attachments to compress them. 
    Zipped MS Word or Excel files can compress as much as 80 percent.
2  If the e-mail contains several attachments, you can try splitting the
    attachments into two or more e-mails so that the size of each e-mail falls within
    the 5 MB limit.

You may also want to call the Service Desk for more information on the following options for sharing and distributing files. 

1  If you need to send large e-mails on a regular basis. 
    A Departmental Group Mailbox can be created for this purpose. 
    This works well in cases where several users are being sent the same files on 
    a regular basis. A departmental or Group Mailbox can serve as the repository 
    for the files where users can proxy into to view and work the documents.

3  A network share can be created for storing and sharing files with others at
    parkland.  Others needing access to the files can then be given access to the
    network share via Group Membership rights. 

I keep getting Storage limit warning messages
You have either exceeded or are close to exceeding your mailbox size limit. 
You will need to delete some messages to free up some space. 
Parkland Health and Hospitals e-mail standards includes a maximum Mailbox size limit of 100 MB. You will see the following system messages informing you of the status of your mailbox size. 

1 Warning messages that appears when a users mailbox has reached 90% of the maximum 
   mailbox size limit. 
   User will be able to continue sending messages until the limit has been exceeded. 

This message appears when sending a message while using the regular GroupWise client.

This message appears at time of log in when using the WebAccess Client.

2 Messages that appears if a user has exceeded the maximum mailbox size limit. 
   User will need to delete some e-mail items to free up space and get below the maximum 
   mailbox size limit. Until then: 
   User will not be able to : 
   Send, reply to or forward e-mail.
   Send appointments, Task, Reminder notes or phone messages 
   User will still be allowed to: 
   Receive Mail and Appointments 
   Read mail and send a posted appointment.

This message appears when trying to send a message while using the regular GroupWise client. 

This message appears when logging in to your GroupWise client from Webmail.

This message appears when trying to send a message while using the WebAccess client. 

I'm getting an 8204 “The disk is full” error in GroupWise
Parkland Health and Hospitals e-mail standards includes a maximum “Archive mailbox” size limit of 100 MB per e-mail account.
An 8204 error indicates you have reached the maximum mailbox size limit for the Archive mailbox. 

You will need to open your Archive and delete and empty enough e-mail items to lower the size of your Archive below the current limit of 100 MB.

My Sent Items folder is missing

Verify that the Sent Items folder has not been accidentally moved under 
one of the other folders.

If it was accidentally moved. 

1 Click edit and select folders.
2 Highlight the Sent Items folder
3 Click Move Up or Move down to move the  folder to the desired location.
4 Click OK.

If it was accidentally deleted recreate it by following these steps.

(GW Client 5.X and 6.0 only)
1 Click File, select New, then Folder.
2 Select Find Results Folder and Predefined Results Folder.
3 Highlight Sent Items and then click next then click Finish.

Getting 8200 errors, Cannot Archive messages or open the Archive 

8200 errors indicate that the Archive folder is not available. 

1 Verify you are logged in to the Novell network. If you are not logged in
   reboot your workstation and login.
2 Verify that your workstation is mapping an M: drive. The GroupWise client is
   configured to use “M:\Archive” as the default Archive location. 

Example: For a user who's account is on post office PO2 your M: drive 
                Will be mapped to
                M: = PO2 on PMH-NCMAIL2\ngw2

Some e-mails come back as undeliverable

Possible corrupt address. 
1 Delete all instances of the address from the Frequent contacts and any 
   Personal address books.
2 If this address is in a personal group. Delete it from the group and add it back 
    by pulling it from the GroupWise System Address book.
3 Try sending to the email address again.

The “INTERNET:” prefix is no longer required. The prefix can be used but 
it is advised not to use it.
To avoid future problems. Any addresses in personal address books or in personal distribution lists with the “INTERNET:” prefix should be deleted and the email address without the this prefix used instead. 

Some of my Address Books are missing

1 From within the Address book click File and then click 
   Open Book (if it is not dimmed out). 
2 Select the address book that you need to open.
3 The missing book should now appear in your Address Book main window.

If this does not restore your missing Address Books then try the following:

1 From within the Address book click File and select Services. 
2 Verify the following  services are listed, if not add any that are missing buy 
    clicking Add.
    Novell GroupWise address book 
    Novell GroupWise Message Store 
    Novell GroupWise Transport Provider 
    Novell LDAP Address Book 
    Novell Personal Address Book
3 Close GroupWise and restart the workstation.